The Insurer will pay you in each relevant Period of Insurance, an amount equal to the amount of the Excess for your Motor, Home & Contents, Travel, & Pet Insurance policies in relation to each settled claim on your Main Insurance Policy up to your Cover Limit.
Covers Motor, Home, Travel, Health & Pet YES
Period of Cover Available Annual (Renewable)
Minimum Cover limit £250
Maximum Cover Limit £2,000
Is Cover Immediate? YES
Multiple Claims Allowed (up to cover limit) YES
14 day Money Back Guarantee YES
Covered by the FSA Compensation Scheme YES
What is Lifestyle Excess Protect?
This policy can pay up to a maximum aggregate of £2000 following the successful settlement of your Lifestyle insurance claim.
How can I purchase this insurance?
This can be done on the telephone or on-line using either a credit or debit card.
Is this a one off or annual payment?
All premiums are single one off payments. There are no facilities for monthly payments.
What Is The Claim Limit?
A claim of £1000
Your insurance policy has an excess of £500
In this case Excess protection would reimburse you the £500 meaning you are not out of pocket.
(Subject to you selecting a high enough annual cover limit, you may wish to select a higher amount than your stated excess to cover multiple claims)
Who are the insurers of my policy and how do I know my premium and policy are safe?
This policy is underwritten by AmTrust International Underwriters Limited, whose registered office is at 40 Westland Row, Dublin 2, Ireland. AmTrust International Underwriters Limited are registered in Ireland under registration number 169384 and are authorised by the Irish Financial Services Regulatory Authority. AmTrust International Underwriters Limited is regulated for the conduct of UK business under FSA Ref. No. 203014 www.fsa.gov.uk/register.They are also fully covered by the financial services compensation scheme in the extremely unlikely event they were unable to meet your claim.
How long can I buy the policy for?
You can buy this insurance policy for a term of 1 year, this is a renewable policy.
When can I buy this policy?
This policy can be purchased at any time.
Can anyone drive my car and still be covered?
YES, provided they are covered to drive the vehicle on your fully comprehensive policy and over the age of 18 years old and a UK resident.
Can I transfer my policy to another vehicle?
Whose name should this policy be in?
The policy should always be in the name of the first named person on your Motor, Home, Travel, Health or Pet insurance.
Why would this insurance policy not pay out?
Please see the policy terms and conditions for a full listing. However the main exclusions are:
When the excess on your main insurance policy is not exceeded. Where no appropriate insurance is held, fraud or when the aggregate claims reach your policy limit.
How does the price promise work?
Direct Excess insurance promises to beat the price of any comparable Excess Protect insurance policy in the event a lower quotation is gained from elsewhere. This will be subject to Direct Excess confirming the lower quotation and policy terms and conditions.
Do I still need motor, home, travel, health or pet insurance?
Yes, Lifestyle is a supplement and not a replacement for these policies.
When and how do I receive my policy document?
You will receive you policy documentation by e-mail after making your payment.
When does cover commence?
How Do I Make a Claim?
We have made the process as easy as possible, we even give you the option to have the money paid into your account or we can issue a cheque for you.
Should you wish to claim under this policy, you should go to; www.excessprotectclaims.co.uk
You will be able to complete this claim form online. Alternatively please call the claims administrator on 0844 854 1498 to notify Your claim with them.
Once you have received communication confirming your claim number from the claims administrator you should send the following;
1. A copy of the acknowledgement letter received from the claims administrator
2. A copy of your Lifestyle Excess Protect Certificate of Insurance or Confirmation of Coverage document
3. You must provide a copy of your settlement letter from your Main Insurance Policy insurer, which must state the amount settled and the Excess deducted
Please post a copy of the original claim form that you completed online or over the phone with all the required supporting documentation to:-
Business & Domestic Administration Department
Excess Protect Claims
1 Waterside Court
Should you need to contact the claims administrator please call 0844 8541498 or email [email protected]